Terms of use

Foreword

With the rising and development of cross-border e-commerce, more traditional enterprises seek for the application of cross-border e-commerce, and cross-border comprehensive logistics thus rose in response to the proper time and conditions, now in rapid development.

360zebra, as a known brand of international cross-border comprehensive logistics, has accumulated rich experience and competence in cross-border logistics after years of market development. It is a “cross-border logistics operation platform” to provide a series of comprehensive services including overseas warehousing, cargo collection and transfer, bonded stock up, VMI inventory management, cross-border trunk line transport, custom clearance for import and export, global distribution to place, goods return and replacement management, supply chain financing, procurement and payment logistics, for cross-border e-commerce, e-commerce platform, foreign trade import and export companies and overseas shopping users.

A series of logistics solutions can be provided for cross-border export. Associated front end cross-border linked transport service and rear end overseas warehousing and distribution service can be respectively provided for different business patterns such as B2B2C, M2B2C or B2B2B and M2B2B, as well as distribution service to place.

For cross-border imports, the whole chain warehouse to door service can be provided, including overseas goods collection, warehousing and allocation, custom declaration, air transport, custom clearance and end distribution.

For cross-border import and export, VMI warehousing, professional B2C and B2B order processing, sorting and packaging and customized value-added services can be provided.

We have formed multi-dimensional ecological chains with the global warehouses and shipping lines as the basis, the IT as the core and by integrating the upstream and downstream resources. Since the new pattern of cross-border e-commerce logistics was founded in 2009, 360zebra has conducted in-depth cooperation with many domestic and foreign e-commerce platforms and payment platforms, accumulated rich and outstanding experience in cross-border logistics service, and formed a standardized quality management system and modern enterprise operation management pattern.

We have set up modernized logistics centers in many economically developed cities worldwide. They include Los Angeles, Delaware, Chicago and Oregon of the United States, Vancouver of Canada, Frankfurt of Germany, London of the UK, Florence of Italy, Sydney of Australia, Osaka and Tokyo of Japan, Inchon of Korea, Kuala Lumpur of Malaysia, and Shanghai, Qingdao, Guangzhou, Shenzhen and Hong Kong of China, to provide users with diversified and customized logistics supporting services.

To meet the core demands of cross-border companies on logistics, 360zebra has strengthened the construction of automation facilities at main logistics centers, to realize “zero” tolerance to errors, and provide customers with all-covering one-stop logistics solutions with high quality and efficiency and low cost.

We sincerely invite and welcome you to browse over and use our website, and your comments or suggestions can be addressed to us at any time at:

E-mail: business@360zebra.com

E-mail: service@360zebra.com

Products and services

You can enter the product websites via 360zebra, to know our latest available services and the latest changes or period preference information of our traditional services, to look for and choose the services best suitable to you.

Before receiving our service, it will take you several minutes to fill up your personal information and make registration, so that you become our member to enjoy our most sincere and best services. We will also protect your personal information as confidential for security, and for details, please read our Privacy Policy.

When you need detailed information of our products or service, or want to have business consultation and talks with us, just make an inquiry directly via the customer service on our website, or leave your contact, and we will designated people to provide service for you.

Intellectual property right statement

Unless otherwise specified or specifically stipulated by law, 360zebra is the sole owner of the copyrights and/or all other intellectual property rights of all documentation and information in all websites of www.360zebra.com and the product websites and sub-websites.

Such documentation includes but is not limited to the layout design and setting, software, functional modules, product and service names of all pages, text, graphs, charts, video, audio and download documents on all websites and any other information provided for users. 360zebra and the associated icons are the registered trademark of 360zebra.

Unless otherwise specified by laws of China or local laws, without written consent from 360zebra, no person is permitted to use without authorization any content of the copyright and/or other intellectual property rights owned by 360zebra (including without limitation: reproduction, spreading, demonstration and imaging in any illegal form). Otherwise, 360zebra will call to account its legal liabilities pursuant to law.

In the course of service, if we have found that you are conducting warehousing, transport and sales activities using the service provided by 360zebra for infringing commodities or commodities violating the laws and regulations of the shipping place, transit place and destinations, we will immediately stop providing any service for you, and also requesting you to provide the permit to use the brand within 30 days. In case of failure to provide such permit, we have the right to directly destroy your commodities, or give them to the relevant law enforcing authority. At the same time, we will cooperate with law enforcing authorities in investigation in the whole course according to the local laws, and provide the relevant information of you and your commodities required by law enforcing authorities. You should bear all losses caused, including without limitation the penalties of the law enforcing authority, warehousing fee, authentication fee, notarization fee, destroying fee and lawyer fee.

Use of website

You agree to comply with the term of use, and use the 360zebra for the appropriate purpose complying with law. You agree to be liable for any problem arising out of the use of 360zebra. In addition, you agree:

• To use 360zebra without violating any current applicable laws and regulations, or resulting in or possibly resulting in infringement of third party right;

• Not to release or spread at or via 360zebra any information that may possibly cause harm, insult or aspersion of 360zebra or a third party or law violation or result in liability to 360zebra;

• Not to interfere or try to interfere with the operation of function of 360zebra;

• Not to make or try to make unauthorized access to the encrypted data of 360zebra in any form. If 360zebra (by its own judgment) believes that you have violated or intentionally violated any of the terms of use, we have the right to refuse your access to 360zebra without telling you the reason and/or making further certification with you.

While using the service provided by a third party on the 360zebra platform, you should also observe the service provisions of the third party, in addition to our various provisions. 360zebra shall not be liable to any service content between you and the third party.

Disclaimer

All services, contents and information provided by 360zebra will be provided in the “status quo”. We exempt the liability on guaranteed issues within the maximum extent permissible by law, either directly, indirectly, legally or others, including without limitation the indirect guarantee of marketability and the implied undertaking satisfying the specific purposes. We make no guarantee for the accuracy, completeness, security or promptness of the relevant services, contents or energy released in our website or customer side. Except for the guarantee definitely stated by us in terms and provisions, no undertaking shall produce from any information obtained via our website or customer side.

360zebra shall not be liable to make any compensation for any indirect, attached, special or derivative loss (including without limitation loss of revenue or profit). We will not be liable for any loss, destruction, delay in service, wrong delivery, failure to deliver, providing wrong information or failure to provide information resulted from or caused by reasons not attributable to 360zebra, nor will we take action to adjust cost, refund or make any compensation, for specific terms please check and browse at the product websites, and you can also get detailed information respectively at the time of registration and placing orders.

360zebra informs hereby that, once you have made registration or used our service, it means that you have carefully read and are ready to accept all business rules of 360zebra for member registration, disclaimer, compensation settlement statement and privacy policy, and 360zebra will provide you service according to the afore-said business rules.

Suspension of website service

360zebra may suspend or stop website service in any of the following circumstances, please understand such inconvenience that will be possibly caused to you.

• At the time of maintenance, inspection and updating of the devices and systems providing website service;

• In case of fire, lightning, call of nature and system fault, making it difficult to provide website service;

• When the power or communication company fails to provide the different services;

• Other cases in which the service has to be suspended or stopped;

We will make our best efforts to provide service for you, and ensure continual and safe service. But we are not able to foresee and prevent at any time accidents beyond the control with our present technologies and conditions and other risks, and we are not liable to any service interruption and data loss and other occasional or indirect loss due to such causes including without limitation force majeure, virus, trojan, hacker attack, system instability, and defect in third party service. Regardless whether it is based on guarantee, contract, infringement act, illegal act, or any other legal theory, or whether we know the possibility of the occurrence of such losses.

Settlement of disputes

By using the service of 360zebra, you agree that any dispute arising between you and 360zebra shall be governed by laws of the People's Republic of China. If no understanding can be reached by parties, arbitration can be submitted to Shanghai Arbitration Committee. (Except for those for which both parties have signed written project contract and made provision on the jurisdiction and application of law for disputes)